Communications & 9-1-1

The Communications Center receives and handles all emergency and non-emergency calls for assistance from the public. It is in operation and staffed with up to two Communication Officers, 24-hours a day, 365 days a year. A total of eight Communication Officers work 12-hour shifts.

Communication Officers are highly trained employees skilled at multitasking operations that often requires them to answer phones, input data requests in the Computer Aided Dispatch (CAD) system, and answer inquiries from officers in the field over the radio, simultaneously. In 2023, the Communication Center answers more than 32,038 calls for service.  In addition to handling calls for assistance, dispatchers monitor and maintain communications with officers in the field, as well as other law enforcement agencies. Communication Officers also conduct inquiries for Police Officers such as warrant checks, criminal history, and vehicle record checks.

The Claremont Communications Center is equipped with voice recording systems, mapping, and ergonomically designed motorized control panels, and an interoperable communications link that allows it to communicate directly with other law enforcement and fire agencies throughout Los Angeles and San Bernardino counties during law enforcement operations, pursuits, and disasters.